Privacy Policy

1. Information We Collect

When you request a quote or contact Timberline Marine, you may provide information such as your name, phone number, email address, preferred contact method, boat and equipment details, requested services, project notes and photographs you choose to upload.

Our website hosting and form-processing providers may also receive routine technical information associated with a website visit or form submission, such as IP address, browser or device information, timestamps and server or security logs.

2. How We Use Information

We use information we receive to respond to inquiries; review, estimate and schedule requested work; communicate about a project; provide customer service; maintain business and service records; protect the website and our business from abuse or fraud; and comply with legal obligations.

3. Quote Forms and File Uploads

Our Request a Quote form is processed through Netlify, the service that hosts our website and receives website form submissions. Quote submissions, including photographs you upload, may be stored within Netlify and made available to Timberline Marine for review. Email notifications may also be generated from those submissions so we know when a new request has been received.

Please do not upload sensitive personal information that is not needed for us to evaluate your boat or requested work.

Giveaway Entries and Marketing Choices

When you enter a Timberline Marine promotional giveaway, we collect the contact information and eligibility details you provide to manage the drawing, identify possible duplicate entries, select and contact winners, award prizes and retain appropriate records. A separate, optional checkbox allows you to choose whether to receive future promotional email. Entering a giveaway does not automatically subscribe you to marketing emails, and choosing not to opt in does not reduce your chance to win.

4. How We Share Information

We may share information with service providers that help us operate the website, process form submissions, communicate with customers or provide other necessary business services. We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, prevent fraud or abuse, or in connection with a sale, transfer or reorganization of the business.

We do not sell or rent personal information.

5. Website Analytics, Advertising and Cookies

Our website uses the Google tag (gtag.js) provided by Google LLC to measure the effectiveness of our Google Ads advertising. When you visit our pages, Google may set or read cookies and collect information such as your IP address, browser and device details, the pages you view and whether you arrived from a Google ad. When a Request a Quote form is successfully submitted, the tag reports an anonymous conversion to Google Ads so we can tell which ads lead to quote requests; the contents of your quote request, including your name, contact details and photos, are not sent to Google. Google's use of this information is governed by its own privacy policy, available at policies.google.com/privacy. You can manage ad personalization at myadcenter.google.com, and you can block or delete cookies through your browser settings. Our hosting provider may also use essential technical mechanisms, logs or similar technologies needed to deliver, secure and operate the website.

6. External Links and Social Media

Our website may link to third-party services such as Facebook, Instagram and Google. When you follow those links, the third party's own privacy practices and terms apply. Timberline Marine does not control how those third-party services collect or use information.

7. Data Retention

We keep customer and quote information only for as long as reasonably useful for responding to requests, providing services, maintaining appropriate business records, resolving disputes, enforcing agreements and meeting legal or accounting obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We use reasonable administrative and technical measures appropriate for a small business to protect information in our possession. However, no website, email system, online transmission or storage method can be guaranteed to be completely secure.

9. Children's Privacy

This website and Timberline Marine's services are intended for customers seeking marine services and are not directed to children under 13. We do not knowingly solicit personal information from children under 13 through the website.

10. Your Choices and Requests

You may contact us to ask about personal information you have submitted to Timberline Marine or to request that we correct or delete information when reasonably possible and when we are not required to keep it for legitimate business or legal purposes.

11. Changes to This Policy

We may update this Privacy Policy as our website, business practices or legal obligations change. The effective date above will be revised when a material update is published.